P T Customer Relations Manager (Newcastle)

Idol Clothing (itsidol.com) are launching worldwide September 2010 and need you Job Overview To provide a positive experience for customers by a range of communication methods and by managing the brand ambassadors. Working Hours 24.5 Hours (Tues Weds Thurs Fri Sun) Benefits £Tbc free products discounts for friends and a creative environment with room for career progression. Key Responsibilities Be fully responsible for all first contact communication with our company by the customer. Assist in the development of our customer service procedures. Communicate directly with our customers via telephone email letter web chat and face to face. Keep accurate records of any interactions or transactions with customers. Obtain all relevant information that may be beneficial to the company. Manage customer accounts. Follow up customer interactions. Assist customers with any inquiries or complaints they have. Communicate and coordinate with internal departments. Assist in the coordination of brand ambassadors. Requirements and Attribution Fluent in English. Gcse Grades C or above in English and Maths. Minimum two years customer service experience. Computer literate. Ability to act on own initiative and problem solve. Ability to multi task. Great communication skills. Adaptability. Approachability. To apply please forward a suitable cover letter cv and salary sought.